本书以2019年公开发行的纪录片《美国工厂》为研究对象，以霍夫斯泰德的文化维度理论和托马斯-基尔曼冲突管理模式为理论基础，通过定性分析和深度访谈，对发生在福耀美国公司的跨文化冲突进行研究，明确了该冲突凸显的11个问题和涉及到的五个文化维度，分析了福耀公司采取的五种冲突管理策略，确定了选择跨文化冲突策略的衡量标准和长短期定位，进而制定了具体的跨文化冲突战略管理计划和应对策略，为其他中国跨国公司管理跨文化冲突提供了有效的借鉴。
Chapter 1 Introduction
1.1 The Problem and Its Background
1.2 Objectives of the Study
1.3 Significance of the Study
1.3.1 For the Management of Fuyao Group
1.3.2 For the Workforce of FGA and Fuyao Group
1.3.3 For Dayton Authorities and Other Local Governments of America
1.3.4 For Other Chinese Multinational Enterprises
1.3.5 For Investors or Companies which Intend to Expand Their Business to China
1.3.6 For Researchers Who are Interested in Chinese Culture
1.3.7 For Scholars Interested in Cross-Cultural Study
1.3.8 For Researchers Who are Engaged in Cross-Cultural Management (CCM)
1.4 Review of Related Literature
1.4.1 Culture
1.4.2 Culture Distance
1.4.3 Conflict, Workplace Conflict and Cultural Conflict
1.4.4 Conflict Management and Conflict Management Strategies
1.4.5 Cross-Cultural Management (CCM)
1.4.6 Cross-Cultural Management (CCM) Models
1.4.7 Cross-Cultural Conflict Management Strategies
1.4.8 Study on the Cross-Cultural Conflict of FGA
1.4.9 Lived Experience
1.5 Frameworks
1.5.1 Theoretical Framework
1.5.2 Conceptual Framework
1.6 Statement of the Problem
1.7 Definition of Terms
1.7.1 Conflict
1.7.2 Cross-Cultural Conflict
1.7.3 Cross-Cultural Management (CCM)
1.7.4 Culture
1.7.5 Culture Distance
1.7.6 Fuyao Glass America Inc. (FGA)
1.7.7 Fuyao Glass Industry Group Co., Ltd. (Fuyao Group)
1.7.8 Globalization
1.7.9 Hofstede's Cultural Dimensions
1.7.10 Lived Experience
1.7.11 Thomas and Kilmann's Conflict Model
1.8 Scope and Delimitation of the Study
Chapter 2 Methodology
2.1 Study Design
2.2 Participants and Sampling Procedures
2.3 Instrument of the Study
2.4 Data Gathering Procedure
2.5 Data Analysis
2.5.1 Get Familiarized with the Primary Data
2.5.2 Divide the Data into Meaning Units
2.5.3 Formulate Codes
2.5.4 Develop Categories
2.5.5 Develop Themes
2.5.6 Verify Results through In-Depth Interview
2.6 Ethical Considerations
2.7 Validation of the Film
Chapter 3 Qualitative Study and In-Depth Interview
3.1 Cross-Cultural Conflict Issues in FGA
3.1.1 Main Conflict Issues Generated from the Qualitative Study
3.1.2 Main Issues Collected from the In-Depth Interview
3.1.3 Analysis and Conclusion of Main Conflict Issues in FGA
3.2 Dimensions of FGA's Cross-Cultural Conflict
3.2.1 Dimensions of the Conflict Generated from the Qualitative Study
3.2.2 Dimensions of the Conflict Collected from the In-Depth Interview
3.2.3 Analysis and Conclusion of Dimensions of FGA's Cross-Cultural Conflict
3.3 Conflict Management Strategies FGAAdopted
3.3.1 Conflict Management Strategies Generated from the Qualitative Research
3.3.2 Conflict Management Strategies Collected from the In-Depth Interview
3.3.3 Analysis and Conclusion of Conflict Management Strategies FGA Adopted
3.4 Recommendations on Strategies to be Used by FGA
3.4.1 Recommendations on Strategies Generated from the Qualitative Study
3.4.2 Recommendations on Strategies Collected from the In-Depth Interview
3.4.3 Analysis and Conclusion of Recommendations on Strategies
Chapter 4 Study Findings and Suggestions
4.1 Cross-Cultural Conflict Strategic Model
4.2 Breakthrough Points of Cross-Cultural Conflict Management
4.2.1 Four Categories of the Conflict Issues in FGA
4.2.2 The Core Issue of Cross-Cultural Conflict Management in FGA
4.2.3 The Breakthrough Point of Cross-Cultural Conflict Management in FGA
4.3 Cross-Cultural Conflict Management Plan
4.3.1 Cultural Communication and Training Platform
4.3.2 Multipartite Supervision and Coordination Committee
4.3.3 Layered Co-Management Scheme
4.4.4 Suggestions on Cross-Cultural Conflict Management Concept
Chapter 5 S
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